Chris Lord, a member of the HSG leadership team, is the global head and founding leader of HGS DigiCX, a horizontal business practice at HGS delivering a suite of transformational digital CX services. In addition to DigiCX, Chris leads global functions including strategy, marketing, capabilities and solutions, analyst and advisor relationships, and sales operations. With over 25 years of experience in IT and BPO services, Chris has helped organizations achieve significantly higher performance.  Chris is very engaged within the customer experience and outsourcing industry and has been a frequent keynote speaker, panelist and facilitator of thought leadership outsourcing panels globally.