Christine Werner is responsible for building strong teams and world-class customer service experience as Vice-President of Caribbean Operations at Advantage Communications. She has 20 years of international experience in contact centre operations, customer experience and service delivery. Fostering employee-centered culture aligned with organizational values and goals has become her passion and specialized expertise.
Before joining Advantage Communications in 2016, Christine was Head of Canada Care for Intuit where she led support operations, digital and social customer care strategy, performance and process improvement, customer innovation and alignment across all channels. Christine has lived in Kuala Lumpur, working for PricewaterhouseCoopers Malaysia, where she launched the Customer Experience Advisory Team for the APAC region. Her team helped global and regional organizations develop and implement customer-centric strategies.
Christine has a BA in Psychology and Statistics from Brock University, a Green Belt in Lean Six Sigma from Aveta Business Institute, and Contact Centre Management Certification. She is also an Honoured Member of Cambridge Who’s Who Business Professional Network for CRM excellence.