Sourcing Decisions 2018 is the premiere conference for U.S. and Canadian corporate leaders confronting the ‘here and now’ in global technology services and sourcing. Our central focus in the second annual conference is on the wide-ranging impacts of artificial intelligence and automation, and how companies must get ahead of these trends, or risk lagging behind. We have oriented our conference to deliver real case studies, honest dialogue and practical tools so that leaders can better manage the widespread transformation occurring within procurement, within the enterprise in general, and across the wide spectrum of outsourcing services providers and countries supporting global businesses. Attendees can expect to gain the following benefits:
in North America sourcing for technology services – innovations in robotics process automation, artificial intelligence, fintechs and the changing landscape of customer experience tools and solutions.
executive level presentations and panel discussions
The central question around the disruptions triggered by Robotics Process Automation is: What are the implications for me, my company, and the overall future of work? We will unpack this question, and other vital insights, by breaking common myths and pinpointing the progressive impacts RPA will have in larger organizations. We’ll hear from Guy Kirkwood, chief evangelist from one of the world’s leading RPA innovators, UiPATH, headquartered in New York City.
The fallout from a rising minimum wage in Ontario and other parts of Canada, is creating a ripple effect that is actually starting to impact professional-class employment. Meanwhile, the Greater Toronto Area continues to see the cost of living rise and also a technology sector that is booming. What will be the likely outcomes of these various forces, and what does it mean for Canada's engagement in leveraging a globalized workforce?
We have all heard plenty about the broad-reaching impacts of artificial intelligence and automation, however, what is far less clear is how enterprise IT and sourcing leaders are setting priorities, meeting risk and security requirements and actually measuring the tangible outcomes of next-generation analytics and process-driven solutions. We will analyze each of the components by framing the discussion around real experiences, actual case examples and lessons learned.
The introduction of advanced analytics, smarter strategies to go out and find new customers, and an increasing emphasis on customer retention have made the CX function a core focus from the board-room all the way to the backoffice. The challenge many companies face is how to align internal and external teams to meet new customer-focused goals, and how to properly inject new innvations to the customer-delivery cycle.
HSBC Mexico recently commissioned an artificial intelligence firm to build a text-based chatbot solution to service its customers. The solution, just recently deployed, has reduced customer service calls by over 40%. How does the solution work, and what are banks learning from early deployments of Chatbot solutions? We’ll learn from Nearshore Delivery Solutions – HSBC Mexico’s technology partner – in this special demo session.
Few will argue with the fact that the worldwide demand for skilled workers in big data, software and digital services, customer care, business analysis and even procurement is constantly forcing companies to reassess their talent acquisition strategies. Hire local or work with a global business process partner? Confine the scope to a domestic search, or consider options in the Americas Nearshore? We will evaluate whether companies are fully informed on these options and what it takes to adapt to the new rules of finding and keeping talent.
IT Sourcing and Vendor Management
Executive Leaders in Fintech and Digital Innovation
Corporate Customer Experience/ Contact Center Leaders
IT, Software and BPO Service Providers
Global Nearshore and Offshore Investment Representatives