St. Andrew’s Club & Conference Centre
150 King St. West, 27th Floor, Toronto, Canada
About Sourcing Decisions

Sourcing Decisions 2018 is the premiere conference for U.S. and Canadian corporate leaders confronting the ‘here and now’ in global technology services and sourcing. Our central focus in the second annual conference is on the wide-ranging impacts of artificial intelligence and automation, and how companies must get ahead of these trends, or risk lagging behind. We have oriented our conference to deliver real case studies, honest dialogue and practical tools so that leaders can better manage the widespread transformation occurring within procurement, within the enterprise in general, and across the wide spectrum of outsourcing services providers and countries supporting global businesses.

Meet Our Expert Speakers

Consultant, PwC Canada
    Citi Global Strategic Partnership Program Lead
      Managing Director, NEARSHORE AMERICAS
        Director, BPO Outsourcing and Vendor Management, TELUS
          • April 10 2017
            Day 1
          • Conference Agenda
          8:30 - 9:15 AM
          Registration and Exhibition Networking

          9:15 – 9:45 AM
          Keynote Address

          9:45 – 10:40 AM
          Making Sense of the Disruption: Fresh Considerations on Fintech, Automation and Future of Work

          10:40 – 10:55 AM
          Exhibition and Networking

          10:55 – 11:45 AM
          Reality Check: The Impacts of Rising Wages in Canada

          11:45 AM – 12:15 PM
          Special sponsor presentation

          12:15 – 1:00 PM
          Networking Lunch


          1 PM – 1:30 PM
          The Customer Centric Enterprise Case Study

          1:30 PM – 2:15 PM
          The State of Canada’s Global Business Offshoring: Key Findings and Analysis


          2:15 PM – 2:45 PM
          Robotics Process Automation Case Study: Applying, Measuring and Learning

          3PM – 4PM
          Buyer-Driven Inquiry Session (BDIS)

          4:00 PM – 5 PM
          Sponsors Cocktail Reception

          Sourcing Decisions 2018 is designed for individuals with the following key priority areas:

          IT Sourcing and Vendor Management
          Executive Leaders in Fintech and Digital Innovation
          Corporate Customer Experience/ Contact Center Leaders
          IT, Software and BPO Service Providers
          Global Nearshore and Offshore Investment Representatives

          Facts and Figures from Sourcing Decisions 2017

          • Over 58% of attendees hold positions as enterprise decision-makers, or influencers in global sourcing.
          • Seven out of ten of the largest companies in Canada attended or were speakers
          • Improving outcomes in digital transformation, robotics process automation (RPA), and technology vendor management were major themes
          • Keynote speaker: David Watt, Chief Economist HSBC
          • Other speaker luminaries included: Linda Tuck Chapman, President, Ontala & CPO Emeritus, William Ramos, Vice President, Finance and Regulatory, Enbridge, Fabiano Rosa, Consultant, PwC Canada, Gabriel WooVice President of Innovation, Royal Bank of Canada, Shannon Burch, Head of Contact Center Sales Engagement, ScotiaBank, Terry Rybolt, CEO, Teleperformance Canada,  Allison SagravesChief Data Oficer, M&T Bank and Christine Werner, VP of Caribbean Operations, Advantage Communications