March 2, 2017
8:30 am to 6pm
St. Andrew's Club & Conference Centre
150 King St. West, 27th Floor, Toronto, Canada
Sourcing Decisions 2017 is a brand new conference designed to meet U.S. and Canadian enterprise leaders where they are today – wrestling with complex issues and varied pressures to align resources so their enterprises can thrive.
Sourcing Decisions 2017 is meant specifically for enterprises seeking to increase agility and adaptability by advancing their knowledge in robotics automation, artificial intelligence and newly emerging digital platforms to better engage with customers. In acknowledging the outdated nature of traditional ‘outsourcing’, our forum will spearhead a ‘next-generation’ dialogue on global sourcing by more sharply defining how global IT, business-process and country partners can assist in achieving better outcomes for customers and investors. We also begin 2017 with a new president and a new agenda in the United States, disrupting a series of cornerstone assumptions around the stability of trade and economics between the U.S. and Canada. We will look at how this will manifest across the global services industry. Finally, our conference looks to highlight the momentum of the Greater Toronto Area in achieving global recognition as a technology hub, and how it is positioned to strengthen technology-related partnership development in Latin America and the Caribbean.
DAVID WATT, CHIEF ECONOMIST, HSBC CANADA
David Watt joined HSBC Bank Canada in May 2012 as Chief Economist, bringing nearly 20 years of past experience as an economist, a currency strategist and as a fixed income strategist in Canada’s financial sector. In his role, David is responsible for the bank’s economic forecasts with a focus on bringing HSBC’s strong global economic research to their Canadian clients. David started his career at the Bank of Canada, with time spent at Canada Mortgage and Housing Corporation and other Canadian financial institutions. David holds a Masters of Economics from Queen’s University, where he also undertook advanced graduate studies.
President, Ontala & CPO Emeritus
Chief Operating Officer of Print, Star Media Group
Professor, Ryerson University
Jamaica Trade & Investment Promotion Consul
Managing Director, NEARSHORE AMERICAS MEDIA, MARKETING AND CONSULTING
Director of Vendor Management for UPS
Principal, Ryan Strategic Advisory
Consultant, PwC Canada
International Trade and Business Consultant
Director, Sales Customer Contact Centre, ScotiaBank
Global Head, DigiCX, Growth, Strategy and Marketing HGS
Chief Data Officer, M&T Bank
Vice President of Innovation, RBC
VP of Business Development and Cofounder of Intugo.
Head of Enterprise Supply Chain Canada and Global Supplier Relationship Management, CITI
Sourcing Decisions 2017
2017 begins with a new president and a new agenda in the United States, disrupting a series of cornerstone assumptions around the stability of trade and economics between the U.S. and Canada. At the same time, Canada’s ICT focus continues to intensify, helping the country emerge as a destination of choice for more tech startups and globally minded entrepreneurs. How will these forces re-position Canada now and into the future?
SPEAKER: David Watt, Chief Economist, HSBC Canada
In the world of hyper-speed deal making, bona fide game changers like Robotics Process Automation, Artificial Intelligence, and Internet of Things present astounding new opportunities and huge challenges for business leaders, procurement professionals, and risk specialists. During this session, you’ll benefit from lessons learned by some of the best minds in outsourcing and risk management. Our goal is to help you become smarter about how to use these tools to increase efficiency and dramatically reduce the cost of operations, while minimizing exponential levels of risk.
Moderator: Linda Tuck Chapman, President, Ontala & CPO Emeritus
William Ramos, Vice President, Finance and Regulatory, Enbridge
Fabiano Rosa, Consultant, PwC Canada
Ryan de Borger, Head of Citi’s Enterprise Supply Chain (ESC) Canada and Global Supplier Relationship Management
Much of the attention paid to artificial intelligence, machine learning and cognitive computing is around the spellbinding power of machines to complete tasks more efficiently and more speedily than humans could ever achieve. However, the difficulty for many CIOs is understanding where these new solutions fit into their organizations – and whether IT providers, internal staff, consultants or the machines themselves are going to ensure consistent performance. Our panel unlocks the complexity of this new journey – and looks to take a practical look at where machines really have a place in the business of IT.
Many enterprises have had disappointing experience in the traditional offshore outsourcing model. Rising to provide a higher-caliber partner experience is an ‘Americas-centric’ model founded around adaptable talent pools, proximity, cultural alignment, and favorable time zones. But what is the real payoff of going Nearshore, and how does NAFTA, currency, language, geo-politics, and other factors influence the classic geo-driven sourcing decision?
Through governance, relationship sensitivity, observation, and selective involvement, the vendor management organization can ensure optimal IT execution and maximized delight with your external resourcing environment. Learn how in this very special interactive session.
Speaker: Tim Norton, Director of Vendor Management, UPS
Pursuit by major banks of best-of-breed solutions requires a sharp awareness of the fast-changing fintech landscape. What’s called for are nimble partnerships that capitalize on the cutting-edge of fintech innovation where open-source APIs are rapidly reshaping the adoption of new platforms and standards. Exploring how Royal Bank of Canada (RBC) is driving its artificial intelligence strategy around these new forces is Gabriel Woo, Vice President of Innovation at RBC. Gabriel will discuss how the bank cultivates new partnerships, how procurement is adapting to this new style of relationship, and how banks like RBC are fundamentally re-writing third-party partnerships that care less about massive headcounts, and more about mind-blowing new technologies.
Speaker: Gabriel Woo, Vice President of Innovation, Royal Bank of Canada
Delivering a robust digital experience requires a tightly focused understanding of both the customer and the ‘omni-channel’ platforms in which to engage them. How does the emergence of big data and analytics intersect with traditional contact centers? Who wins this battle for customer loyalty using digital tools, and what are the stakes?
Moderator: Peter Ryan, Ryan Strategic Advisory
Sandy MacLeod, Chief Operating Officer, Print, Star Media Group
Chris Lord, Global Head and Founding Leader, HGS DigiCX
Shannon Burch, Head of Contact Center Sales Engagement, ScotiaBank
Economic ties between Canada and the Caribbean run deep and continue to provide a host of delivery options in global services. With over C$42 billion in assets held by the three major Canadian banks present in the region (RBC, CIBC, and Scotiabank), Canada has well placed interests that are likely to yield increased knowledge-services investment. Our panel looks to provide a current view into the opportunity, and reveal what’s at stake for leading Caribbean countries.
Moderator: Kirk Laughlin, Managing Director, Nearshore Americas
Christine Werner, VP of Caribbean Operations, Advantage Communications
Vivion Scully, Jamaica Trade & Investment Promotion Consul
Using big data to solve problems isn’t just a job for researchers and academics – it’s a practice that anyone can learn to cultivate. Allison Sagraves shows not only how to boost the populations of Monarch Butterflies during your coffee break, but also why data science is a fascinating new frontier to harness amazing insights inside and outside the enterprise.
Speaker: Allison Sagraves, Chief Data Officer, M&T Bank
Toronto is the third largest North American Center for technology firms, behind San Francisco and New York, generating $52 billion in revenues annually.
Approximately 80% of firms in the Greater Toronto Area’s tech sector are software and/or services firms.
Toronto’s tech sector supports thriving subsectors: gaming, digital media, enterprise software, data centers, mobile applications, fintech, hardware manufacturing, and telecommunications.
According to the Information and Communications Technology Council, Canada will face a shortage of more than 200,000 information, technology and communications workers by 2020.
The City of Toronto ranks in the Top 10 of most active startup scenes in the world
Canada’s total trade with Latin America and the Caribbean reached over US$ 62 billion last year
Canada is ranked 15th on the World Economic Forum’s competitiveness index.
The Canadian ICT sector is highly dependent on US, importing US$40 billion in goods and services exporting US$15.7 billion around the world in 2015
When the dust settled after the U.S. presidential election a few weeks ago, the nation of Canada didn’t sit by quietly. Canada’s government put the word out that …Continue Reading
North American buyers looking to outsource have a lot of options to choose from, and English-speaking Caribbean islands have a distinct advantage in that time zones align well … Continue Reading
With the Canadian dollar currently valued at US$0.77 (on date of publishing)—a significant drop since hitting par back in 2012-2013—outsourcers north of the border are sitting on an … Continue Reading
According to Tim Norton, vendors should be standing up and guiding clients through the process of automation adoption, not selling them a shiny end-goal...Continue Reading
In association with:
For General Information about Sourcing Decisions 2017 reach:
Nichole Bernard, Event Manager, in Toronto 1 (800) 854-8180 ext. 23 firstname.lastname@example.org
To obtain sponsorship and partner information reach:
Kirk Laughlin, Managing Director of Sourcing Decisions email@example.com
150 King St. West, 27th Floor, Toronto, Canada
St. Andrew’s Club and Conference Centre is located in the Sun Life Financial Tower at 150 King Street West. This event will take place on the 27th floor. Please key in 27 on the keypad just outside the elevator doors.
St. Andrew’s Club & Conference Centre is ideally suited to those wishing to use public transportation.
Although there is no public parking under 150 King Street, there is plenty of surface lots and parking garages nearby.
Directions, Public Transportation and Parking Information can be found here:
St. Andrew’s is located within 8 minutes of walking distance of some of the city’s top hotels: