St. Andrew’s Club & Conference Centre
150 King St. West, 27th Floor, Toronto, Canada
About Sourcing Decisions

Sourcing Decisions 2018 is the premiere conference for U.S. and Canadian corporate leaders confronting the ‘here and now’ in global technology services and sourcing. Our central focus in the second annual conference is on the wide-ranging impacts of artificial intelligence and automation, and how companies must get ahead of these trends, or risk lagging behind. We have oriented our conference to deliver real case studies, honest dialogue and practical tools so that leaders can better manage the widespread transformation occurring within procurement, within the enterprise in general, and across the wide spectrum of outsourcing services providers and countries supporting global businesses. Attendees can expect to gain the following benefits:

  •  • High-caliber executive level presentations and panel discusions
  •  • Key focus on the most disruptive forces in North America sourcing for technology services – innovations in robotics process automation, artificial intelligence, fintechs and the changing landscape of customer experience tools and solutions.
  •  • The right audience: Our gathering is designed to deliver value for the senior executives determining the course of sourcing and procurement in the post IT/BPO era.
  •  • The right venue: We continue to hear rave reviews on the St. Andrews Club location (now known as Vantage Venues), since holding our conference there last year – so we’re back again!
  •  • Americas orientation: Given the strength of partner supporter, Nearshore Americas, our conference provides a ‘pan-American’ perspective on global services and offshoring.
Meet Our Expert Speakers

Director Economic Trends, The Conference Board of Canada
    Chief Information Officer & Vice President at The Greater Toronto Airports Authority
      Director, PwC Canada
        Citi Global Strategic Partnership Program Lead
          Managing Director, Sourcing Decisions
            Director, BPO Outsourcing and Vendor Management, TELUS
              Research Vice President, IDC Canada
                Partner, McKinsey & Co
                  CEO & Co-Founder, Thinking Capital
                    Analyst & Advisor Relations, HGS
                      Large/ Complex Outsourcing Advisor
                        President and CEO, Centre for Outsourcing Research & Education
                          • April 10th, 2018
                            Day 1
                          • Conference Agenda
                          8:30 - 9:15 AM
                          Registration and Exhibition Networking

                          9:15 – 9:45 AM
                          Keynote Address: Canada Takes the Lead in A.I. Innovation

                          9:45 – 10:20 AM
                          What are the “Trickle Up” Impacts of Rising Wages in Canada?

                          Michael Burt, Director Economic Trends, The Conference Board of Canada

                          10:20 – 10:35 AM
                          Exhibition and Networking

                          10:35 – 11:10 AM
                          A.I. and RPA in the Enterprise: What’s Working, What’s Not and Why

                          • Fabiano Rosa, Director, PwC, Canada Advisor
                          • Brian Yee, Large/Complex Outsourcing Advisor
                          • Ryan De Borger, Citi Global Strategic Partnership Program Lead
                          • Jason Bremer, Research Vice President, IDC Canada

                          11:10 – 12 PM
                          Sourcing Super Session: Driving Innovation Inside the Business and with External Partners

                          12 – 1:00 PM
                          Networking Lunch

                          1 PM – 1:30 PM
                          Greater Toronto Airports Authority: A Case Study in Elevating the Customer Experience

                          Martin Boyer, Chief Information Officer & Vice President at The Greater Toronto Airports Authority

                          1:30 PM – 2:15 PM
                          Balancing Talent Requirements with Cost, Geography and Culture

                          Eduardo Campos, President and CEO, ScreenIT

                          2:15 PM – 2:45 PM
                          Adopting the Spirit of Fintechs: Managing Risk and Chasing Transformation

                          • Rushi Raja, President and CEO, Centre for Outsourcing Research & Education
                          • Jeff Mitelman, CEO & Co-Founder, Thinking Capital

                          3PM – 4PM
                          Buyer-Driven Inquiry Session (BDIS)

                          4:00 PM – 5 PM
                          Sponsors Cocktail Reception

                          Sourcing Decisions 2018 is designed for individuals with the following key priority areas:

                          IT Sourcing and Vendor Management
                          Executive Leaders in Fintech and Digital Innovation
                          Corporate Customer Experience/ Contact Center Leaders
                          IT, Software and BPO Service Providers
                          Global Nearshore and Offshore Investment Representatives

                          Facts and Figures from Sourcing Decisions 2017

                          • Over 58% of attendees hold positions as enterprise decision-makers, or influencers in global sourcing.
                          • Seven out of ten of the largest companies in Canada attended or were speakers
                          • Improving outcomes in digital transformation, robotics process automation (RPA), and technology vendor management were major themes
                          • Keynote speaker: David Watt, Chief Economist HSBC
                          • Other speaker luminaries included: Linda Tuck Chapman, President, Ontala & CPO Emeritus, William Ramos, Vice President, Finance and Regulatory, Enbridge, Fabiano Rosa, Consultant, PwC Canada, Gabriel WooVice President of Innovation, Royal Bank of Canada, Shannon Burch, Head of Contact Center Sales Engagement, ScotiaBank, Terry Rybolt, CEO, Teleperformance Canada,  Allison SagravesChief Data Oficer, M&T Bank and Christine Werner, VP of Caribbean Operations, Advantage Communications

                          Our Sponsors

                          GOLD SPONSOR

                          GOLD SPONSOR

                          PREMIER SPONSOR

                          ALLIANCE PARTNER